IS0 20000 certification:
what does it mean for you?
This whitepaper discusses what ISO 20000 is and considers arguments for and against certification.
ISO 20000 is a standard available to IT to support their best practice endeavours. It sets benchmarks to be achieved and works hand-in-hand with a practical methodology, such as the IT Infrastructure Library (ITIL), to achieve excellence in IT Service Management.
An excellent driver and motivator for achieving best practice, ISO 20000 also provides evidence and certainty as to the quality and relevance of services being delivered by IT to the business. It is especially useful for IT organizations providing outsourced IT services where evidence of quality is a major market differentiator. ISO 20000 is, however, not for everyone. The level of rigor in the standard requires the certification of a complete set of process which may not suit all organizations.
This paper examines the arguments for and against certification, keeping in mind the cost/benefit trade off, to assist in your organization’s decision whether or not to pursue ISO 20000.
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