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Keeping Customers Informed

Many businesses need to keep customers notified of important events, especially ones that may impact on IT or support services. These events may include advance warning of a planned outage while a network is being restructured, or notification of a service interruption while a new version of software is rolled out.

Making sure customers are informed of these events helps manage expectations and reduces calls to the Service Desk by pre-empting enquiries and issues.

To meet this need, Infra provides a Bulletin Board through the Infra Customer Portal, which allows messages to be displayed to all customers or to a subset of specified customers.

The Bulletin Board provides the ability to:

• Define the timeframe for which a notification should be displayed
• Attach files to posted messages; for example, release notes for new software upgrades
• Prioritize search results, to help customers quickly find the most important information
• Partition messages, allowing only specific customer groups to receive notifications

The Bulletin Board is also available through the core Infra application, allowing notices to be sent to Service Desk staff.

For more information on our products and services Contact EMC Infra

EMC Infra provides ITIL Service Management and Help Desk solutions including Incident Management, Problem Management, Configuration Management, Change Management, Release Management, Service Level Management and Availability Management software.