Company
Partnerships
Infra has built firm relationships with leading technology and services companies, contributing to EMC Infra's strength in the marketplace by allowing us to keep pace with the major developments in the service management industry.
Microsoft
As a Microsoft Gold Certified Partner, EMC Infra has passed the highest level of requirements from Microsoft. The Gold designation means we have demonstrated the most robust, efficient and scalable implementations of Microsoft technologies.
In addition, it indicates that Infra has a track record of success in providing advanced solutions, backed by customer references. All Microsoft Certified applications have passed rigorous compatibility and reliability tests to ensure they meet the highest performance standards and are proven in a real-world environment.
In 2001, Microsoft recognized Infra's technical innovation by naming Infra as one of five regional global winners for CRM Solution of the Year, in the Microsoft Certified Partner awards.
Pink Elephant
Pink Elephant is a leader in IT management best practices, including ITIL (IT Infrastructure Library). Serving the North American and Asia-Pacific regions, it specializes in IT management best practice education, consulting and global hosting services.
Pink Elephant has awarded Infra its enhanced PinkVerify™ certification for ITIL Service Management. The enhanced certification verifies Infra for Incident, Problem, Configuration, Change, Service Level, Availability and Release Management. Infra's decision to seek an enhanced level of certification reflects its commitment to providing a true enterprise solution.
Consortium for Service Innovation™
The Consortium is a non-profit alliance of service and support organizations. Through a process of collective thinking and shared experience, the members develop and validate innovative ways to improve customer support. This work bridges emerging academic thinking and research to practices which optimize business results.
Infra has been recognized as Knowledge Centered Support (KCS) Verified by the Consortium for Service Innovation™. KCS is an open approach to Knowledge Management where articles are created directly from support calls and the original problem description is preserved as part of the knowledge article. KCS Verified status gives Infra's clients independent assurance that Infra provides an IT Service Management solution that is based on industry best practice.
Help Desk Institute (HDI)
Founded in 1989, HDI is the world's largest membership association for internal and external IT Service and Support professionals. HDI is member-focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association's global network.
Nearly 90 per cent of the Fortune 500 companies have participating HDI members who help sustain HDI's mission to lead and advance the IT service and support community. HDI currently has more than 7,500 members and 60 local chapters worldwide.
IT Service Management Forum (itSMF)
The IT Service Management Forum (itSMF) is the only internationally recognized and independent organization dedicated to IT Service Management. It is a not-for-profit organization, wholly owned, and principally operated, by its membership.
The itSMF is a major influence on, and contributor to, industry best practice and standards worldwide. It works in partnership with a wide range of governmental and standards bodies worldwide.
EMC Infra is an active member of the itSMF in North America, the United Kingdom and Australia.
VMware
VMware is the global leader in virtualization solutions from desktops to data centers. Through virtualization VMware reduces capital and operating expenses, ensures business continuity and strengthens security. Infra recognises the value that virtualization is bringing to the industry with infraEnterpise being fully supported in VMWare environments.
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