Company

About EMC Infra

EMC’s Infra, Smarts and Voyence product families support and enhance IT Process Automation in enterprise organisations.

Developed on the foundations of ITIL best practice, EMC’s Process Automation suite delivers end-to-end IT Service Management, visibility and control by enabling and improving the Service Desk function, service-centric CMDB and CMS population and federation, as well as key processes related to workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.

EMC Corporation (NYSE: EMC) is the world’s leading developer and provider of information infrastructure technology and solutions that enable organisations of all sizes to transform the way they compete and create value from their information.

Information about EMC’s IT Process Automation product suite can be found at www.EMC.com and www.infra.com.au

Milestones

2008

Infra acquired by EMC Corporation – the world leader in infrastructure management solutions

2006

Infra Version 8.0 Released

Infra wins UK HITSS Award for Best Use of Technology

Version 8.0 verified for all ITIL processes including Availability Management

2005

Infra's Knowledge Management process verified for Knowledge Centered Support by the Consortium for Service Innovation

2003

Infra is launched, with enhanced support for ITIL Service Management best practice processes, .NET integration and comprehensive Customer Portal facilities.

Infra is certified as .NET Connected, following independent testing by VeriTest on behalf of Microsoft

2002

Infra awarded PinkVerify ITIL certification from Pink Elephant.

Japanese language version developed.

2001

Infra named a Microsoft Gold Partner for Software Products. Infra is additionally named by Microsoft as one of five worldwide regional winners in its CRM Solution of the Year award

1999

Infra launches infraActive as one of the first 100% Web Service Management applications in the market, and the only one to provide a unique Windows style interface

1995

USA regional head office established

1994

Change Management is incorporated into the application as a valuable component of the growing helpdesk role

1993

First international distributor (subsequently the European regional head office) appointed in London

1991

EMC Infra is established with the launch of the 'Helpdesk Manager' application, the second only helpdesk product in the world to fully utilize the Windows environment

For more information on our products and services Contact EMC Infra